Guest Services Agents

Posting ID : A1068546202
Date Posted : 2015-08-19
Category : Food Beverage Hospitality

Reports to: Front Office Manager

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service!

This is a full-time position and you must have open availability 7 days per week.

Duties & Responsibilities

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

~Job responsibilities include but are not limited to list above~

The Hampton Inn Parsippany is managed by Remington Hotels, headquartered in Dallas, TX, and is one of the largest, privately held, multi-brand, hotel management companies in the country. Remington is a world class leader and operates 96 hotels (Hilton, Marriott, and Starwood) and growing in the United States with over 13,000 hotel rooms and 5,500 associates. Our performance strategies, corporate culture and philosophies help us to deliver on our promise to guests, associates, brands and investors. Remington has been consistently recognized among many of the world's best lodging brands for our operational expertise and guest service results. At Remington, our history of success and unparalleled industry expertise makes us The premier service provider to the hospitality industry. - Come join our team and continue your career in our extraordinary Hotel.


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