Posting ID : A1068545696
Date Posted : 2015-08-19
Category : Technical Support
This position provides IT support and website administration for a real estate development company and the buildings the company manages.
Troubleshoot and resolve hardware, connection, printer and software issues reported by employees and residential tenants.
Maintain system efficiency.
Ensure design of system allows all components to work properly together.
Update network applications as required.
Maintain daily video recording, data backup, off-site storage as necessary for building portfolio and company needs.
Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
Conduct technology training for new users.
Conduct briefings and demonstrations for users to enhance system productivity.
Perform routine server monitoring and performance benchmarking.
Monitor and remove virus, spyware, and other non-authorized software.
Specify connectivity requirements for new development projects. Obtain contracts and conditions with service providers.
Maintain and update company/building websites.
Complete special projects as requested.
Associate's degree in Computer Technology or related field. Certifications such as MCP, A+ preferred.
Minimum of two (2) to four (4) years prior experience with providing workstation support.
The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required.
Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.
A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality.
Supervisory Responsibility: This position has no supervisory responsibilities.
Work Environment: This job operates in a professional office environment.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Night and weekend hours may be required in emergency situations.