Support Desk Specialist

Posting ID : A1068545694
Date Posted : 2015-08-19
Category : Technical Support

Essential Duties

Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.

Attempt to resolve as many incidents during the first call or at Tier I.

Document incident status in incident database tools.

Provide polite and friendly customer service.

Contribute to the integrity of the operating systems.

Plan for and respond to service outages and other related issues..

Participate in organizations change management process.

Analyze and resolve network hardware and software problems.

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