Guest Service Agent

Posting ID : A1068545643
Date Posted : 2015-08-19
Category : Admin Office

Job Description:
Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Promptly and effectively deals with guest requests and complaints
Answers and routes calls as appropriate; takes guest messages with accuracy
Responsible for cash drawer contents and transactions during shift
Maintains accurate records including cash flows, registration cards, reservation cards Answers inquires pertaining to hotel services; registration of guests; and travel directions
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
May assist in replenishing continental breakfast as needed and keeps area clean
Ensures common area/lobby is clean
Performs laundry functions as directed
All other duties as assigned

Job Requirements:
Must be available for all shifts as well as weekends and holidays.
Problem Solving - Identifies and resolves problems in a timely manner;
Customer Service - Responds promptly to customer needs; Responds to requests for service and
Team Work - Contributes to building a positive team spirit.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures including but not limited to, dress code policies
Adaptability - Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Communication - Must have strong written and verbal communication skills.
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

To apply for this position please access TMI Hospitality website via www.tmihospitality.com
Find "Join Our Team"
Choose a position and location in which you are interested and click "Submit"
Find "Create A New Jobseeker Account" toward the bottom of the login page.
Complete a Profile and Online Application via the website and submit both to your chosen position.


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