Guest Service Agent

Posting ID : A1068545643
Date Posted : 2015-08-19
Category : Admin Office

Job Description:
Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Promptly and effectively deals with guest requests and complaints
Answers and routes calls as appropriate; takes guest messages with accuracy
Responsible for cash drawer contents and transactions during shift
Maintains accurate records including cash flows, registration cards, reservation cards Answers inquires pertaining to hotel services; registration of guests; and travel directions
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
May assist in replenishing continental breakfast as needed and keeps area clean
Ensures common area/lobby is clean
Performs laundry functions as directed
All other duties as assigned

Job Requirements:
Must be available for all shifts as well as weekends and holidays.
Problem Solving - Identifies and resolves problems in a timely manner;
Customer Service - Responds promptly to customer needs; Responds to requests for service and
Team Work - Contributes to building a positive team spirit.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures including but not limited to, dress code policies
Adaptability - Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Communication - Must have strong written and verbal communication skills.
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

To apply for this position please access TMI Hospitality website via
Find "Join Our Team"
Choose a position and location in which you are interested and click "Submit"
Find "Create A New Jobseeker Account" toward the bottom of the login page.
Complete a Profile and Online Application via the website and submit both to your chosen position.

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