Help Desk Engineer / Systems Analyst

Posting ID : A1068543996
Date Posted : 2015-08-19
Category : Systems Networking


Job Summary

We are currently seeking (5) new Help Desk Engineers to join our team of technical professionals. As part of the team, you will be providing dedicated support to one of our largest clients. The Help Desk Engineer must be able to troubleshoot and resolve technical issues and properly document and categorize all issues into a ticketing system.

General Accountabilities

Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
Enters commands and observes system functions to verify correct system operation
Instructs users in use of equipment, software, and manuals
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
Coordinates activities with help desk, network services, or other information systems groups
Escalates major hardware, software, or network problems to service personnel for correction
Communicates effectively with end users and clearly documents problems and resolutions in PSA system.

Job Qualifications

2-4 years vocational training or relevant work experience
Knowledgeable with various software programs
Knowledgeable with various hardware systems including workstations, monitors, printers, and other peripherals
Understands servers and networks and is able to perform basic administrative tasks.
Experience with Microsoft Windows XP to version 8
Experience with POS systems is a plus

Skills: Other

Speaks clearly and persuasively in positive or negative situations
Identify and resolve problems quickly and efficiently
Exhibits high attention to detail
Exhibits patience and persistence in the face of obstacles
Seeks further education and technical training
Responds well to questions
Gathers and analyzes data skillfully
Writes clearly and informatively
Adapts very well to change and inconsistency in the workplace

Physical Demands

Regularly required to sit
Regularly required to use hands
Work Environment

The noise level in the work environment usually is normal to a standard help desk environment.

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