Posting ID : A1068542564
Date Posted : 2015-08-19
Category : Technical Support
A growing Managed Services provider serving small businesses in the Twin Cities is looking for an experienced Systems Engineer with a strong background in Windows server and desktop support to help provide support to our wonderful clients. Contract-to-hire.
A successful team member:
? Represents the company in a professional and business-like manner and communicates effectively with clients
?? Provides support services for Microsoft technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
Has some working knowledge of: WAN and LAN connectivity, routers, firewalls, and security
? Provides support for remote access solutions and support: VPN, Terminal Services, and Citrix
? Monitors remote system alerts and notifications, and takes appropriate action
? Develops a trusted advisor relationship with clients
? Communicates effectively with management team
Desired Skills and Experience
A qualified applicant has professional experience with the following:
Windows Server, Exchange Server, ActiveSync, Hosted Exchange, Remote Desktop Server, Active Directory, TCP/IP, DNS, IIS, network security principles, File-Level and Bare Metal Backup Systems, Disaster Recovery, Disk Management principles, Firewalls, VLAN's, and Virtualization, network routing and switching protocols. Continuum and Autotask experience a plus.
Personal Appearance and Conduct
Applicants must be articulate, well- organized, be personally motivated, and able to meet assigned deadlines. Candidates must also value the importance of client service and be willing to adhere to the values below:
? Be proactive. This is the entire point of managed services. Let the client know you handle things before they even know there is something that required handling.
? Team play. Share ideas with the team. Ask questions of other team members. Be willing to recognize that you don't know everything (because you don't).
? Document everything. If you are gone or unavailable, someone from the team needs to be able to pick up without missing a beat.
? Respond quickly, communicate often. Existing or potential clients should get a response quickly. Clients deserve to know that someone is taking care of them and how.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers