Posting ID : A1068541727
Date Posted : 2015-08-19
Category : Technical Support
Department: Office of Technology Dallas (Client Services)
Education: High school diploma or equivalent is required. Some college and technical short courses and seminars relating to computing preferred. Associate's degree or Bachelor's degree preferred. Technical writing and course development experience preferred. ITIL/HDI certifications preferred.
Experience: Three years' experience in an information technology or instructional technology environment, preferably in higher education. Previous customer service, computer lab, field support, or telephone technical support experience preferred.
Duties: The Lab Technology Coordinator oversees general use computer labs and the Technology Resource Center (TRC) multimedia lab for the Dallas campus. Responsibilities include planning, organizing, and coordinating daily computer lab operations for student use. The lab coordinator works in a constantly changing and demanding computer lab environment requiring a high degree of customer service support, strong technical skills to assess problems with equipment, strong software skills for student technology support purposes, and organizational skills for effective marketing of lab services. Good time management, organizational, and technical skills are needed to ensure that the labs are operational, adequately staffed, adequately supplied, documented, and accessible. The coordinator is also responsible for recommending new procedures for lab functionality, developing programs for training student staff, ensuring timely implementation of technology tools and resources, and facilitating developmental opportunities for end users. Work is performed under general supervision and performance evaluation is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures. Texas Woman's University is an Equal Opportunity Employer -- Disabled, Veterans and Other Protected Groups.
Date Closed: Open until filled.
The application process involves the following steps:
Rsums will only be accepted, with the exception of certain Facilities and Wellness Center positions. Please submit a separate rsum for each position in which you are interested. Your rsum must include the job title and job code number in the e-mail heading or subject line. Rsums that do not include the job title and job code number will not be considered. Please note that rsums sent listing multiple positions will not be considered. You may add a cover letter but it is not required. Please submit your rsum in the preference order below:
1. E-mail to: firstname.lastname@example.org (E-mail Header or Subject line must include job title and job code number)
2. If you do not have email access, please mail to TWU Employment, P. O. Box 425739, Denton, TX 76204-5739 (First line of rsum must include job title and job code number)
Certain Facilities and Wellness Center positions for which applications only are accepted will be clearly designated on the website or in the job vacancy notebooks located in the Office of Human Resources' lobby. Applications must be submitted in person in the Office of Human Resources located at 1219 Oakland, Denton, TX.
Hiring officials for the position for which you apply will have access to your rsum or application. You will be contacted ONLY if you are selected for an interview or if Human Resources has questions regarding your credentials.
Please allow up to three weeks from the posted closing date in order to possibly receive information regarding an interview. If you have not received a call within three weeks of the posted closing date, your credentials did not advance for further consideration.
If you have applied through a rsum and you are selected for an interview, you will need to complete an application packet. The hiring department may forward application packets to you, if time permits, either through postal services or by electronic mail. If time does not permit, you will need to plan to complete the application packet at the point of the department interview. You will need to allow approximately 30 extra minutes prior to your interview to thoroughly complete the application packet. You should bring all relevant employment, education, and reference information and/or documentation with you. Applications must be completed in their entirety.
The new changes in the TWU application process are designed to streamline the recruitment process and make applying for positions at TWU friendly, simple, and easy. The new processes include effectively utilizing the updated, efficient technology that is now available and employing a process that will smoothly integrate with upcoming University-wide software changes. A reduction in paperwork and intercampus mail distribution will significantly benefit both applicants and departments and will contribute to a reduction in hiring time.
Texas Woman's University is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact Tony Yardley at 940-898-3563 or email@example.com
If you have any questions about the application process, please contact:
Manager of Recruitment