Posting ID : A1068541723
Date Posted : 2015-08-19
Category : Technical Support
***Multiple positions open***
Must be able to work any 8 hour shift from 7am-1am, 7 days a week.
This is a minimum of a 6 month contract with a possible extension of up to a year or more.
-Providing responsive technical phone support for application, hardware, OS, network, and telecom issues.
-Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.
-Minimum 1 year Service Desk experience
-Operating Systems: Windows XP Windows 7 Mac MS Office 2007 MS Office 2010 Knowledge of Office 2013 Mobile Devices including IPhone, Android, Blackberry and Windows Mobile
-VPN/Home Routers Active Directory Service Desk Ticketing Systems