Senior Director Technical Operations

Posting ID : A1068541216
Date Posted : 2015-08-19
Category : Architect Engineer Cad

Comcast Spotlight is the advertising sales division of Comcast Cable. Our mission is to harness the enormous impact of cable television on behalf of our advertisers. Comcast Spotlight serves 90+ of the nation's 210 designated market areas-including eight of the top 10 television markets. Comcast Spotlight's goal is to make cable television easy to buy, and to enhance the value of spot television via new technologies.

Based in the Division headquarters, the Senior Director, Technical Operations will manage the Field Engineering, Content Processing and Supervision group for all insertion systems across the Southern Division of Comcast Spotlight. This will include approximately 50 technical employees in the field and at the Operations Management Center (OMC). In addition, the Senior Director, Technical Operations will provide strategic direction and effective coordination of activities in order to ensure market profitability and customer satisfaction. He/she will provide leadership and direction for diverse and complex functions. The Senior Director, Technical Operations will contribute to the development of the organization's business strategy, as well as interpret business strategy and develop organizational objectives to align with this strategy. Additional responsibilities include:

Develop and implements business strategies across the Technical Operations organization to meet established service metrics and quality assurance goals. Responsible for end-to-end network performance for content processing, schedule delivery, and insertion system performance

Partners with peers in the other divisions to develop a consistent operational approach and systems direction for an enterprise platform in support of OneSpotlight.

Establish and monitors clearly defined key performance indicators for all Technical Operations personnel to support best in class customer service.

Oversee network performance/service level compliance and reporting with federal, state, and local requirements including annual FCC proof of performance.(i.e. the CALM Act)

Lead, direct, and motivate a team comprised of management, exempt, and non-exempt employees.

Oversees the hiring, training, and development of the Technical Operations staff to ensure that personnel development and Company financial goals are achieved.

Partner with Learning and Development to maintain a continuous learning environment for employee skill development and career growth.

Manage the finances of the Technical Operations team, including operating expenses, capital budget, forecasting, and strategic planning for the department.

Develop and maintains strategic partnerships with cross-functional organizations to ensure effective implementation of methods and procedures as well as to identify expedient and comprehensive solutions to customer-impacting issues.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned.

ATTRIBUTES:

Bachelor's degree or equivalent preferably in Engineering or Computer Science

Generally requires 12+ years related experience

Flexibility and adaptability are core competencies in our fast-paced and ever changing/evolving environment

Must possess excellent verbal and written communications skills

Strong interpersonal and relationship building skills are necessary

Ability to travel up to 25%, including overnight travel

This position is based in Alpharetta, Georgia


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