Patient Satisfaction Representative-Dermatology Receptionist

Posting ID : A1068540832
Date Posted : 2015-08-19
Category : Healthcare

World renowned cosmetic and medical Dermatology practice has an exciting opportunity for a Patient Satisfaction Representatives in our Northern NJ location.

Position Summary
The Patient Satisfaction Representative (PSR) requires superior customer service skills with the ability to discuss a wide range of general and cosmetic dermatology procedures and products with both new and existing clientele. The PSR is the patient's first face to face contact upon entering our offices and should always present themselves in an upbeat, mature manner with a professional demeanor and appearance. The position requires a solid knowledge and background in the field of cosmetic and medical dermatology. This position also requires the flexibility to travel to and work from our multiple offices in the NY and NJ area, if needed.

The Patient Satisfaction Representative must be able to discuss various laser treatments, injectables, various wrinkle filler injectables, and vein treatments. The PSR must possess a calm, reassuring, competent demeanor and the ability to be sensitive to a patient's needs. The PSR must also be flexible for evening and weekend office hours.

Essential Responsibilities

Greets patients with a smile, has a positive attitude about their specific duties and department and communicates this to patient/clients.

Checks patients in and collects appropriate payments due.

Checks patients out ensuring patient has home plan of care, any product needed and schedules any continuing or follow up appointments. Assures that a patient does not leave without scheduling.

Completes all required prior authorizations and insurance verifications.

Maintains log of injectables and sends them to appropriate personnel.

Has a comprehensive knowledge of the products and procedures offered by practice.

Has a comprehensive knowledge of the software programs and equipment used by practice.

Ability to answer simple patient questions in regards to products and procedures.

Keeps the patient waiting areas clean and neat, checking hourly and making appropriate adjustments.

Prepare paperwork/charts for the following days patients.

Enters patient information into EMR.

Answers calls routed from the call center and sends to appropriate personnel.

End of day payments reconciliation.

Obtains and sorts mail.

Takes deposits to bank.

May be required to attend in-house or outside vendor events with Marketing Coordinator

May be required to work at any of our other locations as needed.

Recognize hierarchy and use proper lines of communication. Present a professional and caring attitude to patients and peers. Seek guidance and assistance as needed.

Other duties as assigned.

Core Competencies:
Strong customer service skills

Knowledge of various medical/scheduling software programs, NexTech a plus.

Comfortable using e-mail, internet applications, Microsoft Office programs
including: Microsoft Word & Excel, basic computer knowledge.

Ability to perform multiple diverse tasks simultaneously.

Pleasant, upbeat personality because of direct face to face patient interaction

High School Diploma or equivalent, College Degree preferred.

Previous experience in Medical and Cosmetic Dermatology practice, in a salon/spa, or in cosmetic sales. Proficient with MicroSoft Office (Word, Excel, Outlook). Previous experience with Nextech or another EMR system a plus.

Please email cover letter and resume to link above.

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