Front Desk Agent (Hampton Inn and Suites Albany Downtown)

Posting ID : A1068540723
Date Posted : 2015-08-19
Category : Food Beverage Hospitality

Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
Check the guest in and out efficiently and in a friendly manner.
Anticipate the guest's needs and exceed their expectations.
Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.
Handle guest registration, room assignments and room blocking which includes accommodating special requests whenever possible.
Possess working knowledge of reservations procedures. Know cancellation and walk procedures.
Follow correct check-in/check-out procedures for all guests.
Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
Effectively operate the hotel computer system or property management system upon certification.
Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings.
Monitor room availability, selling strategies, discounts and frequent guest program benefits.
Communicate with staff and management by logging pertinent information in the pass-on log. Read and initial log daily. Inform management of any guest or system-related issues immediately.
Ensure security and confidentiality of all guest and hotel information and material.
Attend work on time as scheduled and adhere to attendance policy.
Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
Assist with Sales and Marketing Efforts as directed by management staff.
Promote teamwork and associate morale.

Depending on performance, some exposure to supervisory responsibilities may also be incorporated. At White Lodging, you have to be on your game. We move fast, and we develop even faster. We're the ultimate career destination for those who live for an opportunity around every corner. It's your chance to not only be a part of something great, but to etch your name in a company that defines the hotel industry. We value hard work, recognize your contributions and reward. We expect the best, but we also give you all the tools, training and mentoring to "unleash your drive." So, if you hold yourself to a higher standard, White Lodging is where you belong. The time is now. You have the craving for accomplishment, that passion for success, the entrepreneurial spirit to seize the moment. So here's your chance to put your career in your hands. Your opportunity to build the future you've always strived to achieve. But come ready to work for it. All it takes is your determination to excel at what you do.


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