Posting ID : A1068539732
Date Posted : 2015-08-19
Category : Systems Networking
Proliance Surgeons, Inc. Seattle, WA exercises full use of application standard principles, theories and concepts related to technical discipline and provides solutions to a variety of moderate to complex problems. They manage large to small projects, establish and implement new or revised system requirements or procedures. Analyze user requirements, develop and implement systems for moderately complex processes and initiate corrective action as needed to stay on schedule. Provide daily support of applications, training of care center staff in existing and new clinical/business applications, support workflow analysis, improvement of efficacy within application and creation of technical and training documentation.
Essential Job Functions:
Installation and Support of software/systems to ensure optimal utilization.
Conduct workflow analysis.
Work closely with customers and support partners to identify/troubleshoot problems, and provide solutions.
Educate customers to ensure efficient and effective use of application/systems.
Design and coordination of system configurations.
Develop and maintain application training curriculum and training customers in use of applications.
Available for on-call support as scheduled/necessary.
Support of moderately complex projects or systems, which include planning and coordinating projects or tasks.
Provide technical and operational guidance to ensure installed systems function effectively.
Gather requirements, analysis and determine effective technology solutions on behalf of the business needs.
Assist in development and testing of interfaces.
Development and execution of application test plans in support of upgrades, patches, infrastructure and/or desktop configuration.
Design, deliver and maintain end-user application training programs and related curriculum.
Create and maintain technical support documentation.
Assist care center staff with analyses, development and improvements of workflows.
Education of customers in efficient and effective use of application.
Triage, support and respond to reported incidents within agreed to customer support service level agreements.
Participate and lead problem management and troubleshooting teams on application based issues.
Support application events related to merger activities, onboarding and domain migrations as needed.
Maintain up to date knowledge/training in all applications supported within the department.
Perform rotational support on-call duties.
Perform other duties as required.
Email cover letter and resume
The Central Business Office of Proliance Surgeons, Inc. is looking for a PC Help Desk Technician to offer IT support to all Proliance locations in the Gig Harbor area.