IT/Helpdesk Manager

Posting ID : A1068539730
Date Posted : 2015-08-19
Category : Systems Networking

Substantial is a steadily-growing, eight-year-old, 70-person product development studio headquartered in Seattle with an office in San Francisco. We design and develop everything from mobile apps to large, embedded multi-touch installations for startups, global brands, and not-for-profits. We're looking for an IT manager to manage our devices and services throughout the company.

As IT manager you will help to maintain high levels of productivity throughout the company by purchasing, tracking, and maintaining hardware and administering services that everyone uses in the course of their work. In addition to handling immediate needs, you will also help to ensure that our gear, facilities, and accounts are prepared for growth.

You enjoy problem solving and tracing issues back to their root cause. You enjoy working at multiple levels, moving easily from deep in the weeds of implementation to higher level strategic planning. You also enjoy learning and are continually looking to improve your own skills and the abilities of those around you. You're a clear communicator, able to move between audiences of varied technical expertise.

Substantial is growing and its IT practices need to evolve to accommodate that growth. You want to drive that evolution.

We Want You To Join Our Team Because...
You are interested in continuous improvement of the work environment through effective technology deployment
You want to make employee onboarding & offboarding as painless as possible
You can provide the right tools in order to increase productivity
You can maintain hardware & software
You have an interest in educating and ensuring fellow colleagues know how to use the tools available

You are a problem solver & can balance competing requirements
You are knowledgeable in a wide array of both hardware and software (esp. OSX)
You are personable and a good listener
You are an effective communicator
You are curious about different processes & process improvement
You have strong attention to detail
You know when to ask for help/clarification when you are blocked

...And You Want To Be Involved With:
Configuring/managing hardware and software for the company
Network troubleshooting and configuration
Server (OSX) setup and printer support
Ordering hardware and software necessities
Organizing & maintaining company-wide hardware inventory
Researching new technologies/products
Managing knowledge sharing infrastructure
Setting up cloud service accounts (email & online tools)

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