Posting ID : A1068539220
Date Posted : 2015-08-19
Category : Resumes Job Wanted
New York City
Results driven customer service representative with proven ability to establish rapport with clients.
Administrative Support - Meets/Exceeds Goals - Organizational Skills - Employee training and development - Filing and data archiving - Data Entry - Retail Skills - Microsoft Word, Excel, Access, & PowerPoint - Assertive and Direct - Strong telephone skills - Attention to detail- Bilingual-Spanish - Able to work within a fast paced environment **
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Answered multiple phone lines, transferred high volume of calls to corresponding departments, filed client records and billed accordingly.
Performed Administration task such as filing, developing spreadsheets, faxing reports, photocopied collateral and scanned documents for inter-department use. Conducted follow up correspondences with the US Department of Homeland Security as well as, US Department of State.
Demonstrated proficiencies in telephone, e-mail, fax and front desk reception within a high volume environment. Met deadlines and maintained daily administrative caseloads.
Rapid Realty Williamsburg - Real Estate Salesperson
Brooklyn, NY - 6/2014- Present
Independent Manage my own time and schedules, making sure to "hustle" to get the word out about properties and find the information my clients need Interpersonal Skills Work with clients and customers face-to-face on a regular basis Listen to their needs and communicate effectively and pleasantly to maintain an ethical rapport Persuasion Efficiently convinced clients to buy and sell properties at the right price, and to close deals Problem-Solving Skills Addressed all and any issues to find answers to my client's questions.
Law Office of D.C. Gallagher- Office Manager-
New York, NY- 1/2013 - Present
Gather, manage, and disseminate information to keep the law office running smoothly Often used office memos, e-mails, phone messages and faxes to facilitate information. Performed standard office tasks, such as filing and maintaining records, copying documents, scheduling appointments and answering questions for visitors. Familiar with a variety of office machines and software programs. Operate a multi-line phone system where I answer, screen and direct calls to the appropriate individual. Manage, sort and distribute incoming mailings, deliveries, faxes and other communications, as well as facilitate the dispersal of outgoing communication. Assisted in the translation for Spanish speaking clients. Accurately translate documents from Spanish to English for clients.
Kohl's- POS Associate-
Rego Park, NY- 8/2012 -- 1/2013
Greeted all customers encountered during the holiday rush Assisted customers in a friendly courteous manner Effectively responded to questions and requests from customers Processed customer transactions accurately and efficiently Bagged customers purchases carefully and gave thanks to the customers for shopping at Kohl's Adhere to the Company's "Yes We Can" policy and efficiently resolved customers' problems regarding purchase transactions Solicited, open as well as activated Kohl's Charge applications in accordance with company standards Recognize MVC customers in accordance with Company guidelines Solicited customer service survey responses and Kohl's e-mail registration Operations and Replenishment.
Solco Plumbing Supply- Receptionist-
Brooklyn, NY- 06/2011 - 8/2012
Handled multiple phone lines Kept documents organized and up to date Maintained appearance of Kohler showroom In charge of all final cash/credit/ and check sales Kept inventory/stock up to date Frequently worked with Microsoft office and e-term Handled all UPS, Fed Ex, & USPS Packages Created labels weighed and shipped packages.
2013- New York Real Estate Institute -- New York, New York, USA
New York State Real Estate License Obtained -- January 2014
2005 South Bronx Job Corps Academy -- Bronx, New York, USA
High School Equivalency Diploma -- Information Technology
Salary Requirements: $38-42K
Serious Inquiries Only
References Furnished Upon Request!
Willing to travel 100%