Value Added Service Representative - Entry-Level Technician

Posting ID : A1068538182
Date Posted : 2015-08-19
Category : Technical Support

Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs and helpdesk services throughout the U.S. and Canada. We are a fast growing company and currently have a career opportunity for a Value Added Services Representative (VASR) reporting to the VAS Field Manager. Desired candidates will be located in the Denver Metro area.

The VASR will perform tasks such as: scheduled installation activities, merchandise replenishment, merchandising, white glove equipment exchange, customer training, basic preventative maintenance, ensuring the equipment is in good working order and other related services. Candidate must be willing to travel to assigned customer locations and transport merchandise using their own vehicle (expenses to be reimbursed).

The VASR will work a predetermined full-time schedule with benefits. The hours and schedule will vary weekly based upon customer needs and projects being supported at any given time.

Job Responsibilities:
Pick-up and transportation of merchandise, parts, and equipment associated with work orders
Merchandise and consumables replenishment
Inventory tracking/reporting
In store merchandising as directed
Train customer as required following initial installations or to promote ongoing skills and enhance customer satisfaction
Perform basic equipment and software installation, removal, preventative maintenance/cleaning, and project related activities
Process return shipping of merchandise, parts, and/or equipment
Evaluate and provide status on the condition of in-store and automated retail equipment
Interact with our customer's employees, their management personnel, and their customers on a daily basis, providing best in class levels of customer service
Work with other team members and Field Manager(s) to ensure effective and on-time delivery of services
Frequent travel and may include overnight stays

Job Requirements:
Technical skills and aptitude required
Able to work with small hand tools
Able to lift 60 lbs.
Customer focused
Effective communication/Interpersonal skills
Team player
Self-motivated and able to work independently
Detail oriented
Time Management/Organizational skills
Able to multi-task
Strong problem solving skills
Computer skills including software installation
Comfortable using mobile devices and web-based applications
Reliable transportation, proof of insurance coverage required

Physical requirements:
While performing the duties of this job, the employee is regularly required to bend, kneel, sit, crawl and stand. The employee must regularly lift and/or move up to 60 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Minimum of a high school diploma or equivalent
2 or more years of computer, electromechanical, or technical related experience preferred
Prior experience in retail, merchandising, field service, or customer service strongly preferred

All candidates considered for this opportunity will be required to undergo pre-employment screening including a physical, substance testing, motor vehicle records check and background check.

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