Posting ID : A1068538181
Date Posted : 2015-08-19
Category : Technical Support
POS FIELD TECHNICIAN
COMPUTER FIELD TECHNICIANS (POINT-OF-SALE)
Retail Technology Group
Industry: Information Technology/Computer Hardware
Required Education: 2-Year Degree or Tech School Diploma
Employee Type: Full-Time Employee
Required Experience: At Least 1 Year
Required Travel: Road Warrior
Preferred Certifications: A+, Net+ are a plus but not necessary.
Retail Technology Group is a national Point-of-Sale service, maintenance and installation provider to multi-unit restaurants in the United States. RTG is seeking Point-of-Sale Computer Field Technicians to cover Denver, CO and surrounding areas. Candidates should be self-starters with good computer hardware and customer service skills. Knowledge of POS equipment is a plus. Previous restaurant experience a plus.
This position requires flexible work hours with extensive travel in the assigned area. Candidates must provide own transportation, valid driver's license and proof of auto insurance. Mileage reimbursement is included in the compensation package. Candidates will also be responsible for maintaining a small inventory of computer parts.
PERSONAL ATTRIBUTES OF TECHNICIAN:
High energy and good team player
Ability to follow directions as well as lead
Ability to climb ladders, demonstrate good dexterity, capable of lifting 85 pounds
Detail oriented with a sense of urgency and commitment to results.
Has the ability to work independently, handle multiple tasks, prioritize, and meet deadlines.
Has excellent speaking, writing, and problem solving skills.
Is a motivated, forward-thinking self-starter seeking advancement.
Proactively builds positive, enduring customer relationships.
Is neat, polite, business like, and is a good citizen.
Works with the Dispatch Team to receive and discuss details of the call assignments. Decides to either set the time to service the site or to call the help desk and walk them through the problem. Must meet service level agreement of the customer.
Always practices proper communication with the customer. Coordinates any issues or communications with the correct functionary or help desk.
Once the tech is on-site and has analyzed the problem; he or she repairs, replaces and/or services the computer part or machine.
Manages own stocking level of parts and escalates to the inventory person in the area if any part needs get to a critical level.
Must be able to work flexible hours based on call volume in the area.
Drug screening is required.
RTG offers great benefits with 401K, Medical, Dental, Vision, Life, FSA, and Paid Time Off.
We are an EEO\AA Employer -- M/F/D/V
Please reply to this posting with your Resume for consideration.
Please visit our website at www.rtgpos.com