Help Desk

Posting ID : A1068537852
Date Posted : 2015-08-19
Category : Customer Service

Job Classification: Contract Responsibilities:
Provides accurate and timely technical support to customers via telephone, email and chat. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Insures that needs of customers are met. Champions' customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members in order to represent company in a professional manner.

Essential functions:
Provides technical support via telephone, email and chat.
Educates customers on the use of products.
Assists in testing new and enhanced products.
Accurately records and maintains incident

Must Haves:

Minimum one year + of customer service/help desk support experience in a call center environment
Software trouble shooting experience followed by hardware troubleshooting experience
Must be able to learn quickly as the first 2 weeks is spent being trained on their software and how to support the users.
Great verbal and written skills ( support done through chat and phone)
Windows Operating Systems Knowledge
Any Server 2003, Outlook, TCP/IP, etc. are great to have but not required.
Must be able to pass a criminal background check

h a one hour lunch

Join TEKsystems and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V

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