It professional looking for other opportunity

Posting ID : A1068536821
Date Posted : 2015-08-19
Category : Resumes Job Wanted

Dear Hiring Manager;

Currently I am looking for another opportunity. One that can expand my knowledge as in the words of the guy from Office Space Man wasn't born to be sitting in a cubicle. I have a great amount of knowledge and experience. Obviously I am looking for more financial opportunities as well as a change in environment. I have eight years of military experience which prepared me to environments that change often and quickly. I adapt and overcome situations. I never see a wall as a wall or road block as a road block. I look at each scenario and determine how I can overcome this obstacle. My resume will be attached below.

Please only real opportunities as I can easily see through a scam a mile away!

Shaun Kolich
1012 Vizcaya Lakes Road Apt 306
Ocoee, FL 34761


An experienced military professional with the ability to lead and be team player, with a record of success in IT systems, software implementation, configuration, administration and troubleshooting. I am a creative problem solver; my key attributes are the ability to increase IT productivity, understand hardware, software solutions, understand the role IT, revenue growth, and profitability for an organization.

Windows Operating Systems,Windows Server 2008, and Sever 2008 R2, Windows 7, Windows XP, Familiarity with Linux, Apple OS, and Windows 8.CertificationsComptia A+, Net+, and Security +.Applications Office 2003,2007,2010Professional, Anti-virus, HTML, PHP, CSS, Wordpress, and Drupal. Dreamweaver, Photoshop. Additional Areas of ExpertiseActive Directory, DNS, DHCP, Computer Maintenance, Wireless Networks, VOIP, Firewall, Troubleshooting,Other ExperienceCustomer Service, Sales, Military Expience, Management, Customer Service, Sales, Training and Teamwork.


BRIGHT HOUSE NETWORKS -- (Mar-2013 -- Present)
Tier 3 Business Solutions Technician

Responsibilities included but not limited to:
Troubleshooting networks, hosted voice, TDX, static IPS, W-LAN, ports, tracking problems using the remedy ticketing system, outage detecting, and customer service.

Tier 1, Tier-3 Technical Support -- Orlando, FL

Responsibilities included but not limited to:
Residential Internet Service Help desk. Installation assistance, configuration, and troubleshooting responsibilities.
Responsible for front line PC support, ISP, Cable, and HSD Internet Phones. Also handled escalated support calls. Helping customers through issues of service as Tier-3 support sets me apart from others in the department who may have to transfer the clients to another representative.

U.S. NAVY-USS DWIGHT D. EISENHOWER -- Re-Enlisted - (Oct-2008 -- Oct-2012) --
Petty Officer --Logistics Specialist 3rd Class -- Maintenance Supervisor - Norfolk, VA

Responsibilities included but not limited to:
Responsible for all aspects of maintenance crew including job/role responsibility, training, scheduling, and assisted the lead Petty Officer in the evaluation process for over 200 combined spaces.

U.S. NAVY-USS DWIGHT D. EISENHOWER -- Re-Enlisted - (Oct-2008 -- Oct-2012) --
Petty Officer --Logistics Specialist 3rd Class -- Maintenance Supervisor - Norfolk, VA

Responsibilities included but not limited to:
Supervising forty maintenance personnel over four years.
Originally enlisted in the U.S. Navy USS Constellation, (San Diego, CA) from 1999-2003. In my role as Torpedo Man 2nd Class my main responsibility was in ensuring the weapons were up to inspection and ready to fire if ordered to do so.
Accomplishments included but not limited to:
Managed a team of over forty personnel and assisted in revamping the training program that saved the Navy over 25% productivity measured annually.

Saved the Navy over $20,000 in repairs of damage control equipment by correcting over 75 inspection discrepancies leading to 98% scores on two damage control inspections, and ensured the Eisenhower was "battle ready." Promoted six times between my two contracts.

NCO FINANCIAL -- (Jan-2008 -- Oct-2008)
Telecommunication Support & Services Specialist -- Overland Park, KS

Responsibilities included but not limited to:
Dual role for service and sales. Assisted contracted residential clients in telecommunications connectivity by troubleshooting network and devices.
Worked with clients on upgrading equipment and data plans ensuring they were maximizing their investment.

BEST BUY -- (Jan-2005 -- Jan-2007)
Computer Sales Representative -- Lee's Summit, MO

Responsibilities included but not limited to:
Responsible for product knowledge on all brands sol for desktop and laptop computers.
Worked with all the major brands, HP, ACER, Dell, and other PC and home electronics options. Was awarded an internal sales specialist certificate and front-line inter-faced with the Best Buy on-site repair service team, Geek Squad.


University of Phoenix -- B.S. Degree -- Attending - Information Technology & Software Engineering

Johnson County Community College -- General Studies and Information Technology

New Horizons Computer Learning Center -- Orlando-FL-Current student working on vendor certifications from CompTIA, Microsoft and EC Council, Cisco, Ethical Hacker, Forensics Investigator.

CompTIA A+ Certified
CompTIA Network+ Certified
CompTIA Security+ Certified

U.S. Navy Training included Torpedo Mans A-School, Logistic Specialist A-School, Leadership Training, & Lean Six Sigma Belt Training, (White/Green)


References will be provided upon request

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