Posting ID : A1068535807
Date Posted : 2015-08-19
Category : General Labor
Ensure employee compliance with external regulations (e.g., OSHA). Post caution signs (e.g., wet floor signs) to limit traffic when necessary. Complete required Housekeeping paperwork, and maintain appropriate records and/or documentation necessary for compliance with current regulatory guidelines. Assist management in establishing and communicating performance goals and expectations, conducting performance reviews, and providing necessary resources for employees to perform their jobs. Assign and schedule work activities of hourly employees. Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions, and provide input on possible improvements. Ensure proper use and security of radio pagers, keys, etc.
Develop client rapport and promote partnership value with clients by fulfilling contractual obligations, seeking client feedback, and responding to client requests. Report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures (e.g., safety and security); ensure uniform/dress code and personal appearance are clean and professional; maintain confidentiality of proprietary information; support workplace diversity initiatives. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; work with customer to ensure satisfaction. Ensure all cleaning and maintenance standards are adhered to; assure proper inventory levels.
Maintain client satisfaction at a level that ensures account retention.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment.
Complete appropriate safety training and certifications to perform work tasks.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Policies and Procedures
Follow all federal, state, and local regulations, as well as Sodexo/client policies and procedures (e.g., Quality Assurance, Safety, Operations, Human Resources).
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Protect the privacy and security of customers and coworkers.
Support workplace diversity initiatives.
Ensure uniform/dress code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Communicate with customers with a professional and polite demeanor.
Provide assistance to coworkers, ensuring that they understand their tasks.
Talk with and listen to other employees to effectively exchange information using clear, appropriate and professional language.
Working with Others
Support all coworkers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Work with customer to ensure satisfaction in such areas as quality, service, and problem resolution.
Clean and maintain property and premises, ensuring all cleanliness standards are met.
Maintain clean and clutter-free work space, including public areas.
Ensure that team members have sufficient equipment or material resources to perform their jobs and meet goals and deadlines.
Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
English Language Proficiency
Customer Service Orientation
Planning and Organization
Delegating and Directing
High School diploma / G.E.D. equivalent
Related Work Experience
2-3 years related work experience
1 year supervisory/managerial experience