Community and Social Media Manager

Posting ID : A1068535297
Date Posted : 2015-08-19
Category : Marketing Advertising Pr

At Health Perspectives Group, we are defining the future of the healthcare conversation.

In today's healthcare environment, consumer expectations are changing, regulations are rapidly evolving, and healthcare providers are working harder than ever to keep pace. It's a new landscape. One in which our biotechnology and pharmaceutical clients are looking to us to help them serve, support, and connect with patients in novel and compelling ways. And we are meeting this challenge.

Over the past 13 years, we have grown from a small, specialty agency in Seattle, WA, to a network of companies with teams across the country working across the globe. Our range of people- and technology-based solutions are in the sweet spot of the evolving healthcare dynamic and seemingly every day we discover new opportunities to take our business--and our clients'--to the next level. But we can't realize our potential alone.

We need you: A dynamic, adaptable, strategic, out-of-the-box thinker who wants to change the way people engage in the healthcare conversation. A do-er who is passionate about:
- The power of personal stories to compel others to action
- Delivering everyday for patients, clients, and your team
- Joining a new kind of agency that is equally driven by its mission and a desire to effect change

Health Perspectives Group was voted one of "Washington's 100 Best Companies to Work For", five years in a row by the Seattle Business magazine and voted one of "Washington's Best Workplaces 2011" by the Puget Sound Business Journal!

So, what's the job exactly?

Community and Social Media Manager

The community and social media manager will be responsible for community engagement. The ideal candidate is highly social, incredibly organized and capable of building and maintaining relationships within the Advocate Community. The candidate will empower community members to become brand evangelists for BRAND, and will connect members with relevant information. The candidate should be a professional communicator with a strong foundation of project management skills. They should also be a gifted teacher who is able to present information and educational materials to various groups of community members in a variety of settings.

Build a strong network of relationships with Advocates to foster brand equity and loyalty
Keep Advocates engaged and rewarded
Assimilate and report relevant feedback to the rest of the Community
Work across multiple teams, including content/analytics, PR, COE, product management as an advocate and voice for Advocates
Utilize social media to develop community engagement campaigns and manage member issues
Assess and present analytics from online community to report to client
Create content including posts, campaigns, visual graphics to continue relevant dialogue and engagement within community
Continue to drive digital innovation within the healthcare industry

Strong leadership skills coupled with meticulous execution
Highly social and emotionally intelligent, being able to listen and communicate with high levels of empathy, while always maintaining a professional approach
Strong foundation of project management skills, and ability to thrive under high pressure
Ability to quickly solve problems and meet quick deadlines
History of developing strong social media campaigns with demonstrable results
2--3 years of experience as a Community and Social Media Manager
Strong writing and editing background
Strong communication skills both verbal and in writing, especially when reporting to client and advocates
Willingness to work flexible hours, including weekends since the online community is 24/7


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