Posting ID : A1068534951
Date Posted : 2015-08-19
Category : Customer Service
Safe Step Walk-In Tub Co. is looking for new talent!
If you are dependable, eager to learn new things and can thrive in an ever changing market...we want to hear from you. As we grow, we are in need of great team members to help keep us moving forward. Home improvement background would be idea, however this is not mandatory.
The main duty of the Service Coordinator is to monitor the service related activities of the field installation workforce. Responsible for successful, accurate, and timely tub service calls and repairs. Supports the installation process by maintaining the weekly service report and monthly time cycle report. Also serves as the "gatekeeper" for all service related inquiries. Additional responsibilities may include data entry and/or various side projects assigned by management.
Schedule all approved tub service appointments as requested.
Serve as liaison between field installers and Installation Managers insuring compliance and prompt response to inquiries
Insure all service tickets are received and acted upon within a satisfactory time frame.
Handle all service related calls and or complaints that may be received regarding dealers, installers, or corporate employees.
Approve the orders for all purchased tubs and service parts minimizing financial risks to the company.
Assist customers as required with review and resolution of issues before, during, and after installation.
Works closely with the Sales/Installation teams to answer process questions and set expectations with all customers.
Assist with the development of new procedures to improve performance and overall customer experience.
Escalate key product and or service issues to management as deemed necessary.
Manage client files and insure service related documents are filed appropriately and in a timely manner.
Interact with customers by providing an appropriate response to inquiries about products and services while maintaining a courteous manner and helpful attitude.
Provide the most current and correct information to customers.
Organize personal resources for easy access and future reference.
To continue the pursuit of one's own personal education regarding payer policy and Safe Step applications.
To complete any assigned tasks in a thorough and detail-oriented manner.
To contribute to the growth and development of the company by identifying any possible areas of needed improvement and adapting to any changes.
*Additional responsibilities may be assigned.
Experience and Skill Requirements
High School diploma or GED -- Bachelor's Degree Preferred
At least three years related experience as required
Home improvement background preferred
Well organized with the ability to multi-task and prioritize work
Demonstrated excellent verbal and written communication skills
Proficient with the Microsoft Office Suite including Word and Excel
Ability to function independently as well as in a group
Ability to navigate through multiple computer applications simultaneously
Ability to comprehend complex concepts
Ability to communicate empathy and understanding through both tone and manner
Experience with multi-line phone system preferred
Bilingual (Spanish) language abilities preferred
Physical Demands and Working Conditions
This position involves sitting at a computer terminal for long periods.
The noise level in the work environment is usually moderate.
This position involves interoffice communication via print, email, and telephone.
Ability to adhere to a schedule and maintain a solid attendance record