Inside Sales-Service Support Advisor

Posting ID : A1068534829
Date Posted : 2015-08-19
Category : Sales

PSR Mechanical serves commercial, industrial and institutional customers throughout the NW. Our commitment to providing best in class service has resulted in long term client relationships and stable growth in the local marketplace.

PSR is looking for an energetic, team oriented individual to provide inside sales and operational support to extensive base of maintenance and service customers. Inside Sales-Service Support Advisor's work with our Service Manager, Service Supervisors, and customer service teams to identify additional HVAC service and maintenance needs and follow up with effective solutions.

This role provides an exceptional opportunity to engage sales, estimating, and customer service skills, while developing technical knowledge in a customer service focused environment.
Duties & Responsibilities

Solicit vendor estimates for equipment and materials
Complete service estimates from field personnel
Estimate maintenance agreements
Write service and maintenance proposals and addendums
Present proposals via email or phone, or forward proposals to outside sales to present
Track and follow up on annual agreement renewals
Process approved proposals, addendums, renewals
Track activity via CRM system
Present additional PSR services to customers
Coordinate customer service with Projects, Sales and Administration departments
Provide customer service back up, and complete special projects as needed
Grow service revenue, while maintaining a high level of customer satisfaction

Education, Knowledge, Skills, Certifications/ Licenses, Competencies

Inside sales or customer service experience
A proven track record working in a fast paced environment
Ability to identify commercial HVAC equipment and understand basic operation
Excellent Microsoft Office suite skills
Service oriented personality
Demonstrated energy and enthusiasm
Pride in being organized
Able to communicate effectively in writing
Good math skills
Desire to learn about HVAC and control system technology
Passion for energy efficiency and sustainability a plus
Construction or building trades experience or education a plus

Good Candidates May Have the Following Experience

Facility Manager or Assistant Facility Manager
Property Manager or Assistant Property Manager
Operations Manager
Production Manager
Building Engineering or Facility Maintenance
HVAC Service Tech
HVAC Outside Sales
HVAC Counter Sales
HVAC Dispatcher
Office Manager with facility management experience

Why Work for PSR?

PSR is a division of Service Logic, a leading independent national provider of HVAC and energy services. Based in Seattle, Washington, PSR serves clients throughout the greater Seattle area. Our highly skilled technical and trades people, career advancement opportunities, innovative approach and entrepreneurial culture make PSR a dynamic, rewarding and fun place to work. PSR employs only those with the desire to learn, provide world class service, and the motivation to succeed as part of a winning team. In return, PSR offers an excellent salary, incentive programs, excellent benefits, flexible working conditions, professional facilities and work environment, and outstanding opportunities for professional growth.

This position is open until filled. For consideration, please forward your cover letter and resume through CL mail relay. All inquiries, resumes, and applications will be kept strictly confidential. Only most qualified candidates will be contacted for an interview. PSR is an EOE employer.

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