HelpDesk / Desktop / Technical Support / It Support

Posting ID : A1068534236
Date Posted : 2015-08-19
Category : Technical Support



HelpDesk Desktop Deskside Technical Support / IT Support in CARY NC

Job Requirements:

24 * 7 Working Environment - Candidate should be willing to work in shifts

Job Responsibilities:
Act as a single point of contact for phone calls emails and Chat regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone email and chat
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
Troubleshoot basic network issues
Escalate unresolved calls to the infrastructure support team
Log all calls in the Service Desk Call Logging system
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
Good knowledge and experience of supporting Microsoft Office applications, VPN, etc
2 years of relevant technical experience in similar environment
Responsible for assisting all customers with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
Should always be willing to find answers to all questions addressed to them.
Should be ready to research questions using a variety of manuals and resources, and to work with other Consultants, CIT staff and affiliated consulting organizations in answering any customer's question.
Should familiarize themselves with the research and information resources and knowledge bases at hand.

for quick response send email to supportjobs at cynetsystems dotcom and include your resume and phone number



HelpDesk : IT, Helpdesk Support, Desktop operating systems, Desk Side Support, Desk Side, IT Support, Technical Support, Windows Support, MAC Support, MACOSX Support, Remote Support, Support Tech, 24x7, Support Technician, Outlook Migration, Exchange Migration, printer support, VOIP Support, LAN Support, Windows Support, Windows 7, Windows XP, Windows 8, antivirus software, spyware, desktop computers, network servers, network printers, remote connections, connectivity, networks, MS Office, desktop technician, PC technician, support engineer, PC support, desktop support, PC ticketing, laptops, fixing, cabling, LAN/WAN, network. Cisco switches, hubs, TCP/IP, IP, troubleshooting, SMS, Active Directory, Dell Kace, Help Desk systems, A+, CompTIA, Dell Support, HP Support


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