Computing Services Technician Ii

Posting ID : A1068534235
Date Posted : 2015-08-19
Category : Technical Support

***************************** PLEASE READ DETAILED INFORMATION PRIOR TO APPLYING *****************************

***************************** PLEASE READ DETAILED INFORMATION PRIOR TO APPLYING *****************************

The following position is available at the North Carolina Education Lottery. All candidates must complete a North Carolina Education Lottery Employment Application. Applications can be accessed on our website: Completed applications may be mailed to:

Employment Opportunities
North Carolina Education Lottery
56886 Mail Service Center
Raleigh, NC 27699-6886

Or, e-mailed to: NCELemployment@lotterync.net

The North Carolina Education Lottery ("NCEL") is an at-will, Equal Opportunity Employer.

Computing Services Technician II (1 position - Raleigh): Position #60088555: The purpose of this position is to serve as Microsoft administrator and Level 2 support as computing services technician I (CST I) supervisor. This is accomplished by performing operational and managerial duties; administrating the Microsoft environment; acting as primary point of escalation from CST I level; maintaining equipment inventories; and assisting users with special projects. Responsibilities include, but are not limited to: Administrates the Microsoft environment by setting up and maintaining computer PC images; working with Computing Services Manager on implementing new technologies; and administering security, data integrity, and data protection systems of NCEL. Performs managerial duties by providing desktop support; ensuring assistance requests are performed; ensuring policies and procedures are adhered to; assigning individual trouble tickets; monitoring Track-it reports for trends; providing performance appraisals and training plans; providing training and documentation to users; installing, configuring, maintaining, and upgrading hardware and software applications. Acts as primary point of escalation from CST I level by completing advanced assistance requests; working with other individuals/departments for completion of advanced tickets; escalating trouble tickets; monitoring and identifying trends or irregular activities on jobs; maintaining confidential information; and establishing vendor relationships. Education and experience: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency. Community college, vocational, business, technical, or correspondence schools are likely sources with over one year up to and including three years of experience. Hiring Range: $45,759 - $59,487, depending on knowledge, experience, skills and, salary history. Closing Date: September 1, 2015.

***SENDING YOUR RESUME ALONE IS NOT APPLICABLE***

***SENDING A STATE OF NC EMPLOYMENT APPLICATION IS NOT APPLICABLE***

The NCEL is a drug-free workplace. Our pre-employment process includes: drug screening, financial and criminal background check and fingerprint processing (depending on position). Some positions require a valid NC driver's license & satisfactory driving record.

Per North Carolina General Statutes 126, Article 7, your name, as an applicant for State employment, may be disclosed pursuant to a public records request.

The North Carolina Education Lottery (NCEL) and its authorized vendors will obtain a consumer report and/or an investigative consumer reports which may include the following:

Applicant's employment records.

Records concerning any driving, criminal history, credit history, civil record and drug testing; and/or

Verification of the applicant's academic and/or professional credentials; and information and/or copies of documents from any military services records.

The NCEL may utilize the results from such reports to determine a candidate's eligibility for hire.


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