Technical Support Analyst

Posting ID : A1068534222
Date Posted : 2015-08-19
Category : Technical Support

Direct End Client: State of NC
Job Title:Technical Support Analyst
Duration:06 Months
Start Date: ASAP
Location:Raleigh, NC
Position Type:Contract
Interview Type: In-Person
Cbiz requirement ID: SNC_HD425_RS

Required Skills:
Experience with Microsoft Windows 7, Office 2010
Strong communication skills
Adobe Product Suites
TCP/IP networks
McAfee antivirus
Experience with Exchange 2010
Experience with Active Directory
SCCM 2012 image configuration and deployment

Description:

State of North Carolina: Department of State Treasurer (DST)

This position is responsible for providing consultation, support, and/or training to clients of computer or other information technology systems. Employee provides support for Microsoft Active Directory, hardware, software, networks, helpdesk, patching, and antivirus for desktop users in the Department of State Treasurer (DST). Additionally, this position will be expected to organize and follow complex and or detailed technical procedures, work independently to resolve routine and some non-routine problems, participate in small projects, and communicate and consult with clients and higher level technician to resolve technical problems. Successful candidates will have the ability to identify and understand reoccurring problems and recommend solutions

Responsibilities:
Technical assistance, support, and advice to end users for hardware, software, and systems both via phone and in person.
Remote technical and functional assistance to business and technical users using Dame ware remote access tools.
Setup and deploy desktop images using SCCM
Participate in small team projects
Prioritize and execute tasks to meet established timelines and department goals
Respond to ad-hoc request in an accurate and timely manner

V Group Inc is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant. Please share my contact information with others working in Information Technology.
Website: www.vgroupinc.com Twitter: VGroupITServices @VGroupITService Facebook: www.facebook.com/VGroupIT


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