Service Planner/Dispatcher

Posting ID : A1068533933
Date Posted : 2015-08-19
Category : Admin Office

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This position will be responsible for the daily prioritization and response of service technicians to routine calls for field service. This position will field customer and internal calls for service as well as open, review and validate all information on field technician work orders from the onset of the call throughout the process until work is closed and processed for billing

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)
Responsible for answering, prioritizing, and responding to customer and technician calls for service.
Answer, prioritize, and respond to service inquiries (internal/external) and forward to appropriate department if not related to service.
Responsible for communicating with customers on the status of repairs/inquiries daily.
Review work in progress daily and communicate with technicians regarding outstanding work orders using the ERP system.
Collect information on customer disputes/complaints and forward to the service manager for review
Report work order aging and work in process for field technicians to the Service Manager
Provide the Service Manager with reporting data related to work in progress totals for field technicians

Education: High School Diploma or Equivalent
Above average computer skills and knowledge of all programs used by the organization including Microsoft Office Applications.

Work environment varies from office to job site to industrial locations

Passion to Perform -- We are passionate to perform and focus on concrete achievements
Trust to Act -- We are empowered to act, and act in a powerful way
Act Responsibly -- We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! -- We are serious about making work fun; it's the way we do things

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