Customer Service & Technical Support Representative

Posting ID : A1068532239
Date Posted : 2015-08-19
Category : Technical Support

Join one of the fastest-growing leaders of merchant services to the nation's small businesses. Based in Tampa, FL, Benchmark Payment Systems is looking for a Customer Service/Technical Support Representative to provide excellent care to our client base.

ESSENTIAL DUTIES:

Provide excellent Customer Service
Problem solving , trouble shooting and analytical skills
Resolve technical Customer issues
Provide innovative ideas and improve process
Download & Deploy Credit Card Processing Equipment
Stay current on new products and company initiatives
Strong Technical Aptitude

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:
Must have excellent attention to detail skills
Strong analytical skills
Strong verbal communication skills
1-2 years customer service experience - preferred
Proficient in computer and software use
Ability to function in high-pressure situations
Ability to efficiently and effectively multi-task
Excellent interpersonal skills
Ability to lift 50 pounds
Ability to sit, stand and walk for prolonged periods


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