Posting ID : A1068531932
Date Posted : 2015-08-19
Category : Customer Service
CUSTOMER SERVICE REPRESENTATIVE
Remedy Intelligent Staffing is looking to hire an experienced, self-motivated Customer Service Representative and Collections Representative with excellent customer service skills.
If you are a positive, independent, organized person with great phone skills, this could be the job for you!
This is an exciting opportunity to work for a local company! Whether you're looking for a new career, or just to hone your skills, apply with Remedy Intelligent Staffing today!
Serves customers by providing product and service information. Resolves product and service problems and recommends products or services to potential customers.
Job Duties May Include:
- At least 2 years of experience in a call center and collection environment.
- Attracting potential customers by answering product and service questions; suggesting information about other products and services.
- Opening customer accounts by recording account information.
- Maintaining customer records by updating account information.
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommending potential products or services to management by collecting customer information and analyzing customer needs.
- Preparing product or service reports by collecting and analyzing customer information.
- Handling in-bound and out-bound calls.
- Contributing to team effort by accomplishing related results as needed.
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-Tasking, Sales.
Please Replay with an Updated Resume ASAP.