Front Desk Associate

Posting ID : A1068531412
Date Posted : 2015-08-19
Category : Salon Spa Fitness

You're a motivated and self-starter that loves a sweaty, high-energy workout. Connecting with people, being attentive to detail and the ability to relate to almost anyone comes natural to you. You're looking to grow a career and are willing to do what it takes to get the job done.

Exceed Physical Culture is a boutique fitness studio in NYC and is adding to our UES and Tribeca front desk teams. Our studio strives to bring an elite physical experience to all of our clients; the front desk team is vital to making this goal a reality.

Role responsibilities:
Be the face and name to clients through creating an inviting, welcoming experience each day
Manage all communication with clients, trainers and group fitness instructors in person, by phone and online with impeccable etiquette and professionalism
Schedule and confirm appointments with clients and personal trainers daily
Walk the walk: sweat in group fitness classes, get to know clients and trainers by first names
Analyze reporting, identify trends in business and make suggestions to improve overall studio performance and client experience
Perform administrative duties: handling cash/payments, managing online booking system, schedule changes and various other duties as identified by the studio manager

Must-have qualities:
excellent communication, listening skills and ability to work with strong personalities
ability to handle high-pressure situations and client conflicts
organized, professional and punctual
able prioritize and work independently with minimal supervision
a leader with a go-getter mentality
strong writing skills and email etiquette
athletic, health/wellness minded
ability to have FUN while working (others love to be around you)

Role details:
flexible work schedule including early mornings, late evenings, weekends and possible holidays
requirement to work some holidays
part-time hours offered

To apply, please send your resume and cover letter as an attachment. We offer competitive hourly wage, dependent on skill & performance.

Mindbody Online experience a plus*


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