Posting ID : A1068531102
Date Posted : 2015-08-19
Category : Customer Service
We are growing, and we are busy!!
If you're serious about your career, rest assured you've come to the right place.
At Henry Brown Automotive Group, you'll find the opportunities, resources, and support you need to grow and develop professionally.
Looking for a Chrysler, Jeep, Dodge, Ram, and Chevrolet Service Advisor.
Import Advisors are welcome to apply! Willing to train right applicant.
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
Duties and Responsibilities:
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Maintain Industry leading Customer Satisfaction Index Scores
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.