Field Service Technician

Posting ID : A1068530838
Date Posted : 2015-08-19
Category : Systems Networking


The position of Field Service Technician is established to install minor macs, maintain and repair telecommunications, associated computer, networking, electronic equipment and wiring per specifications and operational procedures. They may also provide administrative services on as needed basis or dedicated to a particular customer. In general a FSTI is a roving tech who is dispatched from location to location to resolve issues as stated above but could also serve as the On Site-Technician for a particular customer or a hybrid technician who is both on site and roving.


Install minor macs, assist on major macs, maintain and repair telecommunications, associated computer, networking, electronic equipment, and wiring per specifications and operational procedures at correctional facilities.
Provide administrative services on as needed basis or dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports and burning recordings to CD/DVD per subpoena as well as testifying in court per subpoena.
Provide operations support for following: site surveys, pre-bid meetings, sales conferences,
Travel within assigned territory maintaining assigned sites and assisting with coverage in non-assigned territory when necessary.
Gather, update, record, and maintain data and/or statistics.
Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information.
Ticket Administration: required to document ticket assignments daily with proper on site, travel times and updates or status.
Interfaces with multiple departments and/or organizations for problem solutions.
Maintains company or personal vehicle ensuring the following items are current & operational: routine maintenance, inspection sticker, registration sticker & repairs.
Troubleshoots situations where standard procedures have failed in isolating or resolving problems.
May be required to assist in consulting, giving technical support to or training client personnel on Securus products & services.
Maintains inventory of equipment and tools .
Voice Biometrics Enrollment and Re-Enrollment
Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported.
Often used as primary point of contact for all Securus Related Issues
Assist in resolving Friend and Family ITS issues.
Work under general supervision
Collect and maintain coin phones.
Perform other duties as assigned.


Maintain and submit the following as needed: weekly timesheets, service ticket closing information, equipment & tool (truck stock) inventory, preventative maintenance checklists, site surveys and physical site equipment audits.

High school diploma or GED
Good driving record
Self-starting, able to self-train on telephony based product line.
Excellent ability at multi-tasking, setting priorities and tracking issues concurrently.
Strong communications skills, written and verbal, for working with customers, dispatchers, technical support specialists, other field technicians and management.
Experience working with Windows operating systems.
Telephony and/or computer hardware experience. Including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems and computer repairs (drive, card, board, memory replacements and troubleshooting of hardware as well as OS problems).

All Items listed in the qualification section

Microsoft Certifications (A+, N+, MCSE etc. . .), Cisco Certifications (CCNA etc. . .), Electronics / Electrical Certification or Degree, PBX & Key System Certifications, 5 years or more of related experience. Previous experience working in law enforcement or correctional environment.


While performing the duties of this job, the employee is regularly required to stand, sit, kneel, crouch or crawl and use hands to work with tools or controls. The employee frequently is required to talk or hear. The employee must regularly lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A reliable vehicle, standard telephony tools, a personal cell phone and internet are required to perform day to day activities of a Field Service Technician I. Securus may provide monthly cell phone, vehicle, vehicle allowance or mileage.

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