Patient Coordinator/Customer Care

Posting ID : A1068529327
Date Posted : 2015-08-19
Category : Resumes Job Wanted

To obtain an Administrative career in a field that I will utilize my education, skills and work experience.


HIPAA (Certified)
Collection Procedures
Overpayment Procedures
Refund Procedures
Variety Insurance Policies
Filing Procedures
Typing (70 WPM)
Typing (185 NPM)
Obtaining Referrals
Prior Authorizations
Bilingual (Spanish)
MS Office
Basic Troubleshoot
Noble House
Telephone Procedures
Customer Service
PeopleSoft (Knowledge)
Medical office setting


Wilson Technology College, NY, NYJune 1999

Work Experience:
Neighborhood Diabetes, Billerica, MAMarch 2011 to Present
Job Title: Patient Coordinator/Customer Care
Review documents in medical records in order to verify accuracy of charge information
Post patient co-pays and insurance company payments into patient accounts in Noble House.
Identify, verify and record billing information via Noble House.
Verify insurance coverage, referrals, and/or authorization on file.
Address claims correspondence and questions from third parties.
Triage patient via phone, email and face to face.
Keep track of all refund checks that are sent on a weekly basis.
Answer phone inquiries and provide support to resolve customer issues in a timely and empathetic manner.

Harmon Law offices, Newton , MA February 2009 to June 2010
Job Title: Accounts Receivable /Audit Control Analyst
Review and respond to client Audits / Customer Service
Provide necessary backup, including; check copies, vendor bills, and legal statutes
Ensure legal fees are billed within client guidelines
Obtain and provide additional legal fee approval
Review and respond to various email questions regarding invoices
Respond to interdepartmental email requests
Process refund requests
Researched invoices through QuickBooks

Masferrer & Hurowitz Atty, Boston, MA January 2008 to June 2010
Job Title: Legal Assistant
Provided daily administrative duties
Filed motions to the Immigrations Court
Scheduled meetings between the D.A and Attorneys
Translations of documents from Spanish to English (vice versa)
Performed intake on potential cases
Daily Data entry
Answered phones of 10 lines
Prepared and Mailed outgoing legal correspondences
Participated in meetings to prepare for client meetings and/or conference calls

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