Posting ID : A1068526198
Date Posted : 2015-08-19
Category : Business Mgmt
National Hospitality Services (NHS) has a passion for results. Throughout our many years in the hospitality industry, we have proven the ability to deliver service and value. Our expertise covers a broad range of lodging options, from extended stay and limited service properties, to full-service hotels featuring restaurants and convention centers.
We are currently seeking a Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Manage all Front Office operations including, but not limited to, guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability.
? Assist with marketing initiatives as needed.
? Monitor and develop team member's performance including conducting performance evaluations and delivering recognition.
? Monitor and assess service and satisfaction trends.
? Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
? Manage daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage.
? Communicate and enforce all hotel policies and procedures.
? Inform management of hazardous situations, emergencies or security threats.
? Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and are knowledgeable of the local area and events.
? Complete audit procedures as needed.
? Assist in recruiting and interviewing new team members as needed.
? Conduct new hire and on-going training as needed.
? Respond in a courteous and prompt manner to all guest question and/or concerns.
? Serve as the 'Manager on Duty' when needed.
Please stop by with a Resume and fill out an application!