Front Office Manager Position Available

Posting ID : A1068526198
Date Posted : 2015-08-19
Category : Business Mgmt

National Hospitality Services (NHS) has a passion for results. Throughout our many years in the hospitality industry, we have proven the ability to deliver service and value. Our expertise covers a broad range of lodging options, from extended stay and limited service properties, to full-service hotels featuring restaurants and convention centers.

We are currently seeking a Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Duties Include:
Manage all Front Office operations including, but not limited to, guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability.

? Assist with marketing initiatives as needed.

? Monitor and develop team member's performance including conducting performance evaluations and delivering recognition.

? Monitor and assess service and satisfaction trends.

? Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.

? Manage daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage.

? Communicate and enforce all hotel policies and procedures.

? Inform management of hazardous situations, emergencies or security threats.

? Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and are knowledgeable of the local area and events.

? Complete audit procedures as needed.

? Assist in recruiting and interviewing new team members as needed.

? Conduct new hire and on-going training as needed.

? Respond in a courteous and prompt manner to all guest question and/or concerns.

? Serve as the 'Manager on Duty' when needed.

Please stop by with a Resume and fill out an application!

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