Posting ID : A1068525137
Date Posted : 2015-08-19
Category : Customer Service
DAY TO DAY RESPONSIBILITIES
Initiate and coordinate product complaints. Interface with call centers, various sites and business partners to ensure call intake process compliance. Complete and approve product complaints requiring no further investigation. Reconcile reported product complaints to ensure entry in CMIS. Perform return sample coordination. Archive documents related to product complaints. . Interface with call centers (complaint intake), various sites and business partners to ensure call intake process compliance.
TOP 3 SKILL SETS:
History of managing product complaints (other examples of ideal experience similar to complaint management includes management of investigations, non-conformances, corrective actions, etc.) would be ideal. Ability to manage small projects (Data Trending and Metrics Reporting). Great time management skills. Ability to write short documents for GMP compliance. Ability to follow written procedures
Requirements: Bachelor's Degree in Life Sciences or related field or the equivalent combination of education and/or experience. Typically 2 plus years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry. Evaluate documentation and operation and documentation according to company guidelines. Be self motivated, attentive to details and able to prioritize and meet deadlines. Basic statistical mathematical skills including the ability to trend data. Basic project management skills. Independently understand, follow and implement instructions. Strong word processing, database and spreadsheet (excel) application skills. Strong organizational skills with the ability to manage multiple projects or assignments.