Posting ID : A1068523556
Date Posted : 2015-08-19
Category : Business Mgmt
Director, Field Operations - Memphis, TN
To enhance the customer experience by providing guidance, direction and training for the Installation and operation of Evaporcool Systems on Commercial HVAC equipment. To follow up with customers/end users to ensure product performance as expected. To act as the "Field Service Operations Manager" representing the company.
Responsible for installation guidance & training on Evaporcool systems.
Coordinate pre-build field surveys in an accurate and timely manner.
Effectively coordinate field installations & training with 3rd party contractors.
Act as a liaison between engineering and the customer.
Develop and certify network of 3rd party installers.
Provide post start up system evaluation and follow up to ensure product performance meets expectations.
Proactively follow up on monitored systems and react accordingly.
Develop various installation, troubleshooting, maintenance and parts guides as necessary.
Oversee the service parts business, including inventory, pricing and sales.
Provide diagnostic and troubleshooting assistance and solutions to the field.
Practical understanding of mechanical systems and commercial HVAC equipment
Desire to deliver excellent customer service
Ability to handle a number of projects at the same time
Ability to effectively interact with customers, field staff, management, and office personnel
Possess strong written, verbal, analytical and interpersonal skills
Ability to work independently or in a team atmosphere
Ability to adapt to flexible responsibilities
Ability to travel to job sites as necessary
Ability to consistently set goals and meet deadlines
MS Office proficient
BS Degree preferred (or appropriate technical training) and at least 3-5 years experience in commercial HVAC applications.
Project management experience.