Temporar Sr. Customer Assistance Representative

Posting ID : A1068522549
Date Posted : 2015-08-19
Category : Food Beverage Hospitality

Temporary Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience with duties to include sales, customer service and some administrative functions.
The position is temporary for 120 days, and is offered full-time.
*Apart from religious observation, must be available, Monday and Friday from 7am to 6pm, Saturdays from 8am to 3pm, and Sundays from 9am to 3pm.*
This position pays $11.00 per hour.
Meet and greet customers in a friendly and timely manner
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Sell optional protection products, upgrades, fuel options and other additional equipment
Understand and communicate rental terms and conditions, vehicle features and other services
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
Must be at least 18 years old
High school diploma or GED equivalent required
Must have at least 1 year prior retail customer service experience
A basic level of computer experience and understanding of Microsoft Office Products is required
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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