Guest Services Associate - Wyndham Park City

Posting ID : A1068521385
Date Posted : 2015-08-19
Category : Customer Service

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! Service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:

We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper. We delight our customers by meeting their needs or exceeding their expectations.
We are "memory makers".
Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophies; our employees strengthen their customer service skills for successful execution of signature service. In your role, you will help us deliver outstanding service and hospitality to our guests to ensure they have a memorable vacation while staying with our resorts each and every time.

Job Summary: The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration/checking out of resort. He/She will promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts. He/she will maintain the company's expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.


High School diploma or equivalent
Organizational Skills.
Excellent communication skills.
Ability to read and comprehend routine instructions, short correspondence and memos.
Ability to give high priority to customer service.
Ability to solve problems with a minimum of supervision.
Basic office skills helpful including basic math, proper cash handling procedures.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be detail oriented.
Ability to use basic office equipment including Fax, copier, printers
Microsoft Office: Word, excel, outlook
Hotel Hospitality Front office system knowledge a plus
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
1 year of guest services experience in a hospitality/hotel/resort environment and/or
1 year of customer service experience in service or retail environment

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