Customer Service Representative

Posting ID : A1068520869
Date Posted : 2015-08-19
Category : Customer Service

Fidelity Tax Relief - Tustin, CA

Fidelity Tax Relief is dedicated to providing support to our clients using proven tax debt relief strategies. We specialize in assisting clients to reduce their tax debt, stop wage garnishment, bank levies, and remove property liens.

Currently we are seeking highly motivated and talented Customer Service Agents with the ability to handle inbound and outbound phone calls and go over the available options to resolve clients' tax debt issues. We offer paid training and provide all the need tools necessary to succeed.
Unlimited earning potential designed to allow high performers thrive. We offer base salary + commission + bonuses

Job Requirements:
Screen incoming calls using a predetermined script
Schedule follow up phone calls with clients
Strong Customer Service background, helpful
Willingness to perform continuous phone consultations back-to-back throughout the day
Comfortable dealing with clients going through tough times
Must be able to work a flexible schedule during the daytime: Monday- Friday
Must be able to effectively work in fast pace, and demanding call center environment
Must be able to effectively document the details of the consultation process and proposed solutions

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