Posting ID : A1068520530
Date Posted : 2015-08-19
Category : Customer Service
PrideStaff is currently seeking several strong customer focused candidates to provide customer service support to clients for pension and/or health and welfare plans and associated web-based applications. Positions are in the Sorrento Valley area, and are temporary with the possibility of turning into a temp to hire opportunity. Must be able to consent to a background investigation, be able to work between 6am and 6pm and have no substantial time off requests during the fall months.
Training is 2- 3 weeks (30-40 hours each week during training) and classes will start on September 22, September 29 and October 6.
**Please note that you must have open availability to work a shift between the hours of 6am and 6pm, Monday-Friday**
Position Overview: Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.
- Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health welfare plans
-Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner)
-Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
-Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
-Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
-Read and understand client's plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate request/questions and also anticipate the future needs of the member
-Maintain diplomacy and tact while dealing with upset or escalated callers
-Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
-Maintain and document complete and accurate call and case notes
-Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
-Demonstrate ability to maintain a high level of customer service in a changeable work environment
-Participate in team meetings and training
-Possess a cooperative and positive attitude towards customers, internal contacts and team members
-Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills
-Typing a minimum of 35 words per minute
-Minimum of 1-2 years' experience in a customer service setting, call center preferred
-Strong computer skills with the ability to navigate multiple software applications
-Working knowledge of health and welfare and/or defined benefit pension plans a plus
-Proficiency in the use of Microsoft Office programs, specifically Outlook, Excel and Word
-Fluent in French or Spanish a plus
-Bachelor's degree preferred
-HIGH level of attention to detail
Please submit your resume as an attachment in a Word formatted document (no PDF or other file types please) and a brief cover letter highlighting your experience for immediate consideration. Please put CSR-Benefits in the subject line.