Parts Counter Associate Position Open

Posting ID : A1068520522
Date Posted : 2015-08-19
Category : Customer Service

Forman Automotive Network is accepting applications for an Automotive Parts Counter Associate at our Pacific Nissan store!ESSENTIAL DUTIES include the following.? Other duties may be assigned.?Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.?Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.?Answers phone calls, providing price quotes and other information.?Provides high level of service to internal and external customers.?Pulls and fills orders from stock.?Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.?Locates out-of-stock parts from outside source and submits an emergency order, if necessary.?Notifies the service advisor and the customer when special ordered parts have been received.?Notifies the body shop when all parts have arrived and when they will be delivered.Follows up on back-ordered parts.?Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.?Replenishes assigned inventory daily.?Assists outside sales representatives with their orders.?Makes sure all internal requests for parts are billed on service repair order.?Receives payment from retail customers or obtains credit authorization.?Ensures that all charge sales are signed by the customer.?Ensures that all customers receive their copy of the invoice.?Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.?Issues and tracks requested shop tools to technicians.?Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.?Sets up orders for daily shipment, delivery, or pick-up.?ADDITIONAL DUTIES include the following.? Other duties may be assigned.?Solicits assigned accounts by phone.?Keeps front and rear counter areas clean and uncluttered.?Cleans computer terminals and printers daily.?Participates in all training programs that are made available.?Keeps current on new products and product updates.?Participates with the parts manager in maintaining a lost sales tracking program.?Maintains professional appearance.?QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.? The requirements listed below are representative of the knowledge, skill, and/?or ability required.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?Data Entry SkillsTelephone SkillsCustomer ServiceVerbal CommunicationSelling to Customer NeedsProduct KnowledgeInventory ControlVendor RelationshipsEquipment MaintenanceLiftingJob KnowledgeWe offer GREAT pay PLUS all the BENEFITS including:• Professional supportive management environment
• Advancement opportunities
• World-class training
• Paid Vacation
• Health
• Dental
• 401(k) retirement programAPPLICANTS MAY COMPLETE APPLICATION ONLINE AT, ford, honda, toyota, cars, trucks, parts, dealership, for sale

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