Service Coordinator/ Dispatcher

Posting ID : A1068519443
Date Posted : 2015-08-19
Category : Architect Engineer Cad

Dispatching/Service Operations

Minimum of five years of service industry experience managing service operations and/or service dispatch/scheduling. Possess basic accounting and business principles. Able to lead and direct diverse teams. Demonstrates competence in written and verbal communications skills. Able to positively represent J.C. Cannistraro and communicate with others at varying technical levels. Able to use Service Management software and financial accounting systems. Demonstrated proficiency in MS Office (Excel &Word), and basic Windows environment. Demonstrates the ability to mentor and/or supervise SOAAs.

Work closely with a Service manager to prepare yearly execution plans for scheduled service visits aligning service technician skill levels to tasks.
Will be the branch interface with customers -- handling all customer calls, dispatching, answering inquiries and conducting follow up as required
Using technology, will track dispatched service technician throughout the day to maintain highest productivity and cost efficiency and ensure labor reported matches timesheets submitted.
Core responsibility is to ensure service technicians are completing schedule service visits within the standard hours and only perform required non-billable repairs. Responsible for managing daily labor to appropriate levels, including releasing labor when workloads are down.
Manage/execute the key truck-based team support functions -- recording service technicians' activity. Invoicing and collecting money from customers.
Conducts materials coordination for the team, making purchasing decisions as needed to assist the service technicians with completing work in the most efficient manner.
Execute renewals, billing and collections.

HVAC Service Coordinator
Learn, use and maintain Timberline Service Dispatch Software system
Using the above technology, schedule and dispatch Service Operations Technicians to appropriate service appointments
-know where techs are; what next appointments are; how to contact, etc. at all times
Serve as department liaison with clients; handling calls, answering inquiries and conducting follow up as necessary
Coordinate material, part and tool purchases for service techs
Schedule vehicle maintenance/repair as necessary
Prepare contracts (and renewals); prepare and maintain client files
Set up and maintain whatever client and/or tracking databases are required
Collect, reconcile and submit timesheets
Prepare and send out invoices and follow up on collection when necessary
Work closely with Service Manager to prepare annual execution plan of service calls and service techs (matches level of work to skill of tech)
Provide administrative support to the Service Department Manager as needed

Position requires strong computer skills; knowledge of MS Word, Excel and the ability to learn new software. Excellent verbal and written communication skills and time management proficiency is a must.

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