Warm Line Assistant Program Coordinator - Consumer Operated Warm Line

Posting ID : A1068515416
Date Posted : 2015-08-19
Category : Nonprofit


Mental Health America of Northern California
Warm Line Assistant Program Coordinator - Consumer Operated Warm Line - Sacramento County

POSITION SUMMARY: Under the direction of the Program Coordinator, the Assistant Program Coordinator will provide culturally relevant services to clients in Sacramento, utilizing the Warm Line. The Assistant Program Coordinator will be responsible for fielding calls from clients in the community, providing telephone reassurance, linkage and referral, and peer support and mentoring. The APC will possess a thorough knowledge of community-based resources, and recovery based services. This position will be responsible for attending Suicide Prevention meetings, working within a collaborative structure, engaging with staff, volunteers and community member around recovery driven prevention services and reducing suicidal behavior in Sacramento County across the lifespan. The Warm Line will be expected to assist individuals and families in improving their quality of care through self-help support services, and the development of other strategies, such as Wellness and Recovery Action Plans. The Warm Line services are designed to increase the client's ability to problem-solve and advocate. Bi-Lingual candidates are encouraged to apply.

Duties include, but are not limited to the following: Activities include documenting client contacts, assisting with conducting community assessments, coordinating volunteers, assessing challenges faced by clients, monitoring program progress, conducting support groups, workshops, presentations to public, and outreach for program.

More specifically, DUTIES will include: Outreach and Engagement

1. Program staff shall provide outreach services to un-served and undeserved individuals.
2. Outreach and Engagement activities include, but are not limited to community events, cultural activities, meeting with a potential client and his/her supports, and linking with community resources, self-help supports and recovery based services.

Core Services

1.Assistant Program Coordinator will shall provide training, mentoring and /or coaching to volunteer staff. These activities may include, but are not limited to the following: knowledge of existing supports and services, knowledge of WRAP; and telephone reassurance, and validation skills.
2.Assistant Program Coordinator shall develop strategies to connect with benefits, entitlements, and resources. These can include, but are not limited to assistance with the application for SSI and/or Medi-Cal; finding safe housing; linking to services that provide job readiness skills or finding a job; navigation the formal treatment system, and providing information and encouraging engagement with groups in the community.
3.Assistant Program Coordinator shall work with clients to provide services that facilitate working on the relationship between the client and their support network. These activities may also include developing

new support networks in the community. The goal for these services is to assist the client in developing social skills needed to maintain relationships.
4.Assistant Program Coordinator will ensure services encourage clients to engage in meaningful leisure activities.
5.Assistant Program Coordinator shall conduct peer support groups and recovery-oriented group activities. These can be structured as support groups that typically involved the sharing of personal stories and some degree of collective problem-solving and/or educational groups which tend to focus on a specific subject or skill set, and may involve the participation of an expert as the Peer Partner.

Knowledge of: The basic needs and problems of adult mental health clients, including those from undeserved and ethnic communities; and of the complex public and/or private agency services available for individuals mental health needs; community resources and cultures.

Ability to:
Demonstrate equality in relationship with clients and capacity for self-awareness
Create flyer, newsletters and other publication from social marketing
Proficient in Microsoft Office (outlook, excel, word, power point, publisher)
Work with volunteers
Assist in preparing monthly/quarterly reports
Communicate effectively and responsibly
Use language that is non-judgmental and non-clinical
Demonstrate the ability to shift problems into vision
Perform data collection activities
Demonstrate advocacy and teamwork skills
Occasionally willing to work evenings and weekends as needed
Attend meetings with provider agencies, county mental health staff as needed
Portray professionalism in appearance and conduct
Demonstrate culturally sensitive and appropriate interaction
Ability to participate in teamwork and work in a collaborative setting
Maintain a presence at community functions and events with the intention of providing information
Plan and provide feedback related to support groups, workshops, conferences, and other coordinated efforts to improve mental health services
Define and strengthen linkages for clients, access and utilization to services
Participate in crisis assistance training and other training as related

A combination of education and experience. Applications should have lived experienced with mental health challenges.

REQUIREMENTS: Valid driver's license, proof of current insurance and DOJ screening.

COMPENSATION AND BENEFITS: Employment at NorCal MHA is strictly at-will. This is a part-time 20 hour per week position at $10 per hour. This position is not eligible for employee benefits.

To apply for this position, email your resume and a separate cover letter.

Your cover letter must: Explain why you are interested in this position and how you meet all of the Minimum Qualifications for this position.


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