Customer Service Representative

Posting ID : A1068515358
Date Posted : 2015-08-19
Category : Nonprofit

PAWS Shelter, a limited admission animal shelter located in Lynnwood is hiring the following part time position:

Position Title: Customer Service Representative
Purpose of Position:
To assist the public and animal control officers in their transactions with PAWS, and provide for the comfort and care of animals in the shelter.

Duties and Responsibilities:
In accordance with organizational policies, duties include but are not limited to:

Provides accurate information and courteous service to the public in person, through phone calls and emails, about all aspects of animal care and shelter operations.
Provides information to prospective adopters in a courteous and educational manner to aid in the selection of companion animals suitable for their household, all in accordance with written adoption policies and procedures.
Handles and processes incoming money from adoptions, retail sales, donations, surrendered animals and redeemed animals in accordance with written policies and procedures.
Processes incoming and outgoing animals, including, but not limited to, soliciting information and donations from guardians, accurately completing paperwork and entering information into the shelter database program, returning stray animals to guardians and assisting adopters in selecting new animals.
Cleans all animal housing and treatment areas and provides food, care and socialization for animals according to written procedures.
Administers vaccinations, immunizations and treatment for injuries or illness as prescribed by a veterinarian and other health care for animals as provided in written policies and procedures.
Provides assistance to shelter managers with the evaluations of medical and behavioral needs of animals in the shelter by maintaining accurate records and status changes as required.
May help determine which animals need to be euthanized. Under direction of shelter managers, euthanizes or assists in euthanizing animals according to written policies and procedures.
Oversees the training of new and existing volunteers in safe animal handling and proper care methods designed to reduce the stress of the companion animals in PAWS' care. Provides supervision, feedback and support to volunteers during daily operations.
May be assigned other duties as needed by the shelter managers.

Controls over Work:
Customer Service Representatives work under the direct supervision of the Customer Service Leads and are expected to perform the established duties according to daily schedules.

Written performance evaluations will be given after the first three months and first twelve months of work and annually thereafter.

Physical Demands:
Candidates must be able to lift a minimum of forty (40) pounds. Work is performed both in and out of the shelter or Cat City adoption center which requires lifting, bending, stooping, pushing and other moderately strenuous activities. Must be able to sit or stand for long periods of time, including working at a computer.

Must be a high school graduate or equivalent, and be able to read, write and speak clearly in English so that written and verbal instructions can be followed. Additional schooling and/or experience in the animal care profession are highly desirable.
Must be willing and able to work daily with companion animals and have a basic understanding of the needs and behavior of domestic cats and dogs. Must be able to handle individual animals in a caring, safe and humane manner.
Must be able to work cooperatively with people and to communicate clearly about PAWS' mission, the care and treatment of animals, and the safety of the public and other employees. Must be able to represent PAWS professionally at all times.
Must be able to work maturely and respectfully with diverse groups of people and maintain high quality customer relations. Must possess excellent interpersonal, organizational, written and verbal communication skills.
Must be organized and flexible, and able to balance concurrent projects and adjust to rapid, changing needs.
Must be able to become proficient with computer systems used in operations and already possess basic computer skills.
Preference may be given to candidates with previous experience working with animals in a humane society, animal shelter or veterinary clinic. Important considerations for this position include the ability to handle animals safely and humanely and to communicate clearly about their needs at all times.
Must have or be able to obtain a Washington State Certificate for the Administration of Legend Drugs.
Must have or be able to obtain a valid Washington driver's license with no record of major or repeated minor traffic offenses.

Note: Under the provisions of the Immigration and Reform Act of 1986, the successful candidate will be required to provide both evidence of identity and eligibility for employment.

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