Service Writer / Service Advisor

Posting ID : A1068514943
Date Posted : 2015-08-19
Category : Sales

Auto repair shop in SE Portland looking for a great Service Writer / Service Advisor to join our team. The position will be dynamic role with a broad set of responsibilities and required skill sets. It will include direct customer contact and building relationships, scheduling, estimating, selling service and maintenance, and working with a great team. We need someone that is fun, friendly, a great communicator, exceptionally organized and enjoys working with a team.

Job Description and Duties
Provide world class customer service.
Schedule service appointments
Work with technicians to provide a quick and accurate diagnosis to the customer.
Provide complete and accurate written cost estimates for labor and parts.
Educate customers on the full scope of services we offer.
Open and close repair orders (listen and ask questions to fully understand the customer's service request and clearly document it on the repair order).
Establish "promised time" for completion of work.
Keep customers apprised of work progress and maintain continual follow-up.
Update customers about changes to "promised time" and get authorization before repairs are performed.

Here's just a few of the expectations we have for you:
Personable, friendly, outgoing sales oriented professional
A high level of integrity, motivation, energy and strong customer service skills are required.
Strong communication skills (written, verbal and face-to-face)
Professional personal appearance
Computer skills are a must
An organizational mastermind
Knowledge of the automotive industry is required
Open to learning -- every minute of every day
You've got to genuinely enjoy helping people!
A love of what you do

Passing a pre-employment drug test is a must and will help assure we build teams of people who can best work with others and serve our customer needs.

Pay Type: DOE
Full time Tuesday through Saturday day shift
Health Benefits
Paid vacation, holiday, and PTO time

Think you've got what it takes? If the above describes who you are, what you can do, and what you want, we want to hear from you! Email your resume to apply

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