Customer Assistance Representative

Posting ID : A1068510316
Date Posted : 2015-08-19
Category : Customer Service

A production firm is finding a customer assistance representative. The customer assistance representative would communicate with customers to provide information in response to inquiries about the status of finished part and to manage and solve client requests.

Important functions:
- Receives clients' requests by phone call.
- Gets status of job orders through plant manager and shipping team.
- Resolves client questions related to orders, takes orders as needed.
- Acts as liaison with other departments for order completion.

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