20+ Years Experience Office Management & Customer Service

Posting ID : A1068507950
Date Posted : 2015-08-19
Category : Resumes Job Wanted

I am actively seeking employment in Columbus, Ohio. I am skilled at Customer Service & Office Management. Listed below is my resume (company names omitted, but full resume will be given to prospective employers). Thank you for looking!

OBJECTIVE: To secure a position within a company where I can use the skills I have gained to promote my employer and myself, as well as to advance in my career.

1994 - 1995 Northwestern Business College, Lima, Ohio
Major in Business Administration and Marketing

1992 - 1994 Millstream South Vocational School, Findlay, Ohio
Vocational program majoring in Business, Human Relations, Accounting and Word Processing


February 2012 -- June 2015 Office Manager, ROOFING & RESTORATION COMPANY, Columbus, Ohio
In this position I was responsible for all payroll and accounting, setting up new customers in the system, filing all necessary paperwork with insurance companies/mortgage companies, working to ensure timely completion of jobs, ordering of materials, working with team to ensure new customers are being generated, HR duties, management of staff, recruiting, daily and weekly reporting.

June 2010 -- June 2015 Corporate Office Manager, SALES & MARKETING COMPANY, Columbus, Ohio
In this position for multiple locations, processed payrolls, managed invoices to clients, receivables, HR duties, management of office and admin staff, order processing, facilitating contracts between company and clients, management of bank accounts, daily and weekly reporting, recruiting.

November 2007 - July 2008 Financial Advisor, INVESTMENT COMPANY, St. Louis, Missouri
In this position, studied for and successfully passed Series 7 and Series 66 exams. Responsibilities include door-to-door sales, as well as knowledge of products and services offered to clientele.

January 2007 - November 2007 Manager, Customer Service, VACCINE MANUFACTURER, Rockville, Maryland
In this position, responsibilities include order entry, new account set up, handling customer inquiries, quotations, sales reporting, customer maintenance, documentation of policy and procedure, as well as ensuring departmental compliance to Sarbanes-Oxley requirements.

September 2001 - January 2007 Customer Service Supervisor, LIFE SCIENCE/BIO DEFENSE COMPANY, Gaithersburg, Maryland
In this position, responsibilities included order entry for US and Europe, set up of new accounts and handling credit requests, handling customer inquiries, conducting and presenting new-hire training for Sales Department and other departments, daily and monthly sales reporting, miscellaneous reporting for all departments, maintenance of Certificate of Analysis electronic files, maintaining on-site and off-site customer records, maintenance of company registrations on government web sites, maintaining customer master records in ERP computer system, working with item master records to ensure proper set up, overseeing Customer Service Representative, assisting with collections on past due accounts, participating in Sarbanes-Oxley teams, and maintaining processes for Customer Service Department for both departmental use and ISO.

April 1995 - September 2001 Customer Service Manager, AUTOMOTIVE CHEMICAL COMPANY, Pandora, Ohio
In this position, responsibilities included pricing and quotations of all customers, solicitation of potential customers, maintaining customer relationships, overseeing Customer Service Representatives, production line team coach, first responder for medical emergencies, Network Administrator, creation and maintenance of Bill of Materials
for production process, order entry, coordination of customer orders and production of product, correspondence and reports.
Additional responsibilities included training of new employees, purchasing of supplies and components for production use, shipping and receiving functions, general accounts payable and receivable, assisting HR Director with employee insurance and personnel records including attendance, quality assurance including inspection and auditing of products, inventory adjustments and scrap reporting, maintenance of UPC list and creation of new UPC codes, times studies of production lines, and implementation of labeling and identification procedures for products.

June 1993 - April 1995 Secretary and Customer Service Assistant, TIRE MANUFACTURING COMPANY, Findlay, Ohio
In this position, assisted Executive Secretary to the Vice President of Sales. Duties included answering multiple telephone lines, general administrative duties, maintaining inventory of give-away items and general file maintenance.
Additional responsibilities included assisting as Customer Service Clerk and Order Entry Typist. Duties included order entry, handling general inquiries, as well as excelling on various computer programs and becoming highly involved in new computer system (Dealer Locator System).

May 2005, received Employee of the Month award for assuming additional workload while maintaining quality and service levels for both internal and external customers -- LIFE SCIENCE/BIO DEFENSE COMPANY, Gaithersburg, Maryland

February 2002, received Quality Employee award for exceptional collections effort -- LIFE SCIENCE/BIO DEFENSE COMPANY, Gaithersburg, Maryland

I am highly flexible and capable of handling multiple tasks simultaneously. I have excellent organizational and communication skills. I am proficient in Excel and Lotus as well as advanced Word Processing including Microsoft Word. I also have additional experience with Microsoft Access, Power Point, Outlook, Enterprise One (Formerly JD Edwards) and SAP systems.

From 2002 through 2005, I was an Advanced Unit Leader/Independent Sales Representative for Avon Products. In my first year with Avon, I receive the Spirit of Avon award for District 2600, signifying my aptitude for sales and leadership within the district. Additionally, for the years 2003 through 2005 I received Recruiting Excellence awards for going above and beyond in the recruitment of new Sales Representatives. Yearly sales awards included President's Club (minimum $10,000 in sales yearly) and Honor Society (minimum of $20,000 in sales yearly).

Excellent professional references available upon request.

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