Keyholder-Upscale Boutique Brand Manager

Posting ID : A1068505524
Date Posted : 2015-08-19
Category : Retail Wholesale

Keyholder-Upscale Boutique Brand Manager(Key Holder)
Charleston Town Center

Description Primary responsibilities/accountabilities:

Directs guest service efforts that are consistent with standards
coaches employees on guest interactions to increase transactions and capture guest opportunities
Provides excellent guest service by anticipating guest's needs, exceeding expectations, and adhering to service standards
Serve as Manager on Duty when managers are not present
Helps develop team to accomplish store's business objectives through coaching, investment, retention and motivation
Ensures attainment of sales and inventory shortage goals
Implements merchandise presentation, restocking and recovery to maximize productivity
Compliance with all store operational standards
Maintains clean store environment
Revenue Generation:
Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goals

People development:
Fosters a guest-focused team environment, driving volume and anticipating guest needs
Achieves excellent guest service by role-modeling company service standards
Creates a learning environment for employees
Addresses guest concerns, coming to resolution when possible, and involving management where appropriate
Shares information and communicates clearly to all levels
Holds self and employees accountable for achievement of financial results and statistical standards
Manages conflict and coaches by applying company's recommended processes, standards and guidelines
Empowers and involves employees in decision-making processes
Receives feedback and fosters dialog around solutions
Develops employees through an individualized approach by matching talent with tasks and delegating and challenging
Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity

Store operations:
Controls workflow through successful planning and delegation
Execution of task directives within designated timeframes
Completes opening/closing procedures
Adheres to loss prevention practices
Maintains a safe work environment
Maintains the store's organization, appearance, and cleanliness
Participates and assists in the preparation for the stores' inventory
Participates in store walk-throughs with team, communicating successes/opportunities in key store areas
Communicates effectively with executive team
Recommends ideas to improve standards and processes
Reports to work as scheduled; records time worked accurately
Remains flexible to the needs of the business

Technical expertise:
Demonstrates a desire and ability to be a responsible learner
Performs register transactions quickly and efficiently
Processes transactions accurately; able to handle cash and provide change without error
Operates phone, answering calls with an appropriate greeting

Brand integrity:
Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries.
Operates with the highest levels of personal integrity and business confidentiality.
Represents the brand by adhering to appropriate standards of dress and grooming.
Participates and attends all store meetings.

Position requirements:
Proven ability to develop employees and hold individuals accountable for performance
Ability to function as a role model, ensuring that the guest remains the top priority
Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
Proven ability to respectfully challenge and motivate the team
Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
Demonstration of strong verbal and written communication skills
Previous specialty retail experience preferred

** If you are qualified and interested in the position please reply to this posting and send your resume along with your availability.**


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