Site Representative

Posting ID : A1068503155
Date Posted : 2015-08-19
Category : Customer Service

Magic One is looking for a Site Rep. to assist the Sales Manager with daily operations, peer support and development, and be a liaison to account management, while maintaining consistency and quality with their duties and responsibilities in production. The ideal candidate will have Excellent customer service skills and understanding the customers needs.

Please apply online at

Duties include but not limited to:

Sales:

-Maintain accounts through effective communication with account representatives and customers.
-Maintains a basic knowledge of Magic One products, services and pricing for services in PDR
Paint and Interior.
-Assist Sales Manager with managing daily workload and Tech placement.

Accounts:
-Assist Sales Manager in gathering the following:
-Volume of work
-Daily Call-In's
-Account Information
-Customer Information (Contact Info, Pricing, Procedures)
-Assist with walking cars and quality control measures
-Assist in peer growth and employee buy-in
-Keep current dealer contact sheet
-Perform billing using database or hand written invoice

Personnel:
-Assist sales manager in tracking technicians' performance: (punctuality, adherence to policies and procedure ).
-Assist with coordinating daily work load assignments with technicians
-Assist in completion of paperwork and invoicing procedures
-Create positive culture among team members
-Knowledge of master list and service tracking
Reporting
-Reports to Sales Manager and Operating Partners
-Produce weekly flow sheets
-Produce weekly QC sheets
-Produce monthly account audit on package accounts

Annual Salary of $28 - $35k a year based on experience with potential to earn additional commission

Benefits package / 401K / PTO

Job Requirements:
Excellent customer service skills a must
Maintain policies and procedures
Valid Drivers License
Be a consistent communication liaison between the dealership, team and management
Maintain consistent QC checks for all services
Automotive experience preferred
Experience in Microsoft Word, Excel and Outlook
Background check / Drug Testing required
Reliable transportation
Customer service and Sales experience preferred


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