Service Field Technician - San Jose

Posting ID : A1068502384
Date Posted : 2015-08-19
Category : Systems Networking

Who are we?Zoom Imaging Solutions, a subsidiary of Xerox, is THE the elite sales and service provider of digital document imaging solutions for Northern and Central California and the Bay Area. We're a locally run company trusted by the region's businesses since 1987 and now have the backing of a Fortune 200 company, Xerox. We're headquartered in Roseville, California and have 10 offices within California.Why Zoom?Our decentralized management philosophy allows for very responsive and personalized customer service and support. We offer extensive product and service training, excellent benefits, competitive compensation, a positive working environment, and unparalleled development opportunities.

Are you an experienced Service Field Technician in the San Jose area? Are you looking to make a change and work with an amazing team? We would love to meet you!

EOE. Qualified women and minorities encouraged to apply.DUTIES - Maintain and repair office equipment (e.g., copiers, printers, facsimile machines) at various customer locations
- Troubleshoot/diagnose digital copier/printer problems in a connected environment
- Interact with external customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed
- Install all manufacturer-mandated equipment modifications and updates on assigned equipment
- Process required paperwork associated with service of equipment
- Maintain and manage own parts inventory
- Perform other related duties as required

QUALIFICATIONS - High School diploma required
- Minimum of 1 year in a service role repairing copiers
- A+ Certification is a plus
- Technical knowledge typically gained through completion of technical school and related experience
- Hardware/software troubleshooting
- Connectivity experience a plus
- Installation experience
- Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications
- Interpersonal skills and professional verbal communication skills
- A relatively high level of analytical ability to identify solutions to human, technical, or administrative problems
- Valid driver's license, insurable driving record, and own vehicle
- Strong organizational skills

Physical Demands/Working Conditions:
- Ability to work under stress/pressure to meet deadlines and financial objectives
- Ability to move frequently walk, stoop, bend, squat, and kneel
- Ability to lift tool cases and assorted service-related tool weighing 25 to 50 pounds
- Ability to travel to customer sites, offsite meetings, company-related functions, etc., on short notice

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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