Posting ID : A1068500413
Date Posted : 2015-08-19
Category : Customer Service
Currently recruiting for a West Knoxville Collections Specialist opportunity.
Essential Job Duties/Responsibilities:
Manage collections program by accessing reports to identify customers where payment is required
Receiving & placing phone calls from/to both customers and carriers
Processing customer and carrier requests in a professional and timely manner. Processing application requests from the web or call center in a timely & accurate manner.
Following up on applications and/or additional paperwork with customers & carriers to ensure policies are issued on time and remain in force
Reviewing & updating systems & carrier systems to accurately reflect both automated and manual changes to customer policies.
Ensure that carrier & agency underwriting guidelines are met.
Identify and execute upon opportunities to cross sell additional products
Save customers calling to cancel existing policy.
Must exercise good judgment and be able to work both independently or in a team setting as needed.
Excellent verbal and written communication skills
Organized with strong attention to detail
Excellent typing and proofreading skills
Strong computer skills including proficient knowledge of WordPress and MS Office (Outlook, PowerPoint, Excel, Word)
2+ years of collections experience
HS Diploma or GED
Prior knowledge of Property & Casualty application processing and/or underwriting a plus
Hours: Monday through Friday 8am-5pm
Pay Rate: $11 per hour
Please submit your resume to Robyn Sisk at and apply online at www.staffingsolutions.com. Thank you!